- MDLIVE is not an insurance product or a prescription fulfillment warehouse.
- MDLIVE does not replace the existing primary care physician relationship.
- Medical services rendered by your physician are subject to their professional judgment.
- MDLIVE operates subject to state regulation and may not be available in certain states.
- MDLIVE does not guarantee that a prescription will be written.
- MDLIVE independently contracted board-certified doctors do not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse.
- MDLIVE independently contracted board-certified doctors reserve the right to deny care for potential misuse of services.
- MDLIVE consultations by online video, mobile app, or phone – 24 hours a day, seven days a week. Behavioral Health consultations are available by appointment only.
- International consultations are advice-only. You must have a U.S. address and a U.S.-based phone number for the doctor to call back at the time of consultation.
- Video is not available for international consultations.
- Prescriptions are not available for international consultations.
- MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission.
- Internet/Wi-Fi connection is needed for computer access. Data charges may apply when using a tablet or smartphone. Check phone carrier's plan for details. Non-emergency medical service is limited to interactive-audio (phone only) consultations, along with the ability to prescribe in Texas. Non-emergency medical service in Idaho, Montana, New Mexico, and Oklahoma is limited to interactive audio/video (video only), along with the ability to prescribe. Behavioral Health service is limited to interactive audio/video (video only), along with the ability to prescribe in all states. In Arkansas, an initial visit must be completed via video. After an initial visit, subsequent consultations may be completed via phone. Service availability depends on location at the time of consult.
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